FAQ

1What Can I expect on my first visit to West Hill Family Dental?
Having Discomfort: If you are visiting with a specific problem (pain or sensitivity on a particular tooth) then that is exactly what we are going to address that day. Dr. Hemphill or one of his associates will deal with your pain issue immediately and then discuss future dental needs with you another time after your immediate need has been addressed.
No Discomfort: If you are new to West Hill Family Dental and not having any immediate dental need, you will likely be visiting for a cleaning. You will meet with one of our amazing hygienists your first visit and become a patient or record with our office. In addition to your cleaning you will likely have an exam by one of our dentists as well as have some x-rays taken. You will spend some time with Dr. Hemphill or one of his associates discussing any and all dentally related concerns you may have.
2Does West Hill Family Dental accept My Insurance?
If you have any type of PPO plan the answer is Yes. We also accept and participate with Connecticut’s Child Husky Program.
3How Often Should I Have a Dental Cleaning?
At minimum you should have your teeth cleaned by a professional at least twice a year. Under some circumstances you may need to have your teeth cleaned up to 4 times per year. Dr. Hemphill and his staff will discuss the necessary treatment you will need.
4How Often Should I Brush My Teeth?
You should be brushing your teeth twice a day for 2 minutes. Ideally you would be using an electric tooth brush from Oral B or Sonicare as these two types do an amazing job at keeping the plaque on your teeth to a minimum.
5How Often Should I Floss My Teeth?
You should be flossing your teeth at least 2-3 times per week correctly. In our experience many patients “floss” their teeth but they are not performing the technique properly. Dr. Hemphill and his staff will make sure that you have all the tools necessary to take great care of your teeth and gums.
6How is West Hill Family Dental Unique Compared to Other Dental Practices?
We are unique in two major ways. First, we have a strong understanding of what your insurance carrier is going to cover. We take the time to investigate each insurance policy from each family to make sure we have a strong understanding of what is covered and how you can benefit from your policy. Second, and most important, the philosophy of the practice is very preventative in nature. We do our fair share of fillings, crowns and root canals. However, our major focus is to teach you how to stay out of Dr. Hemphill’s treatment room. It’s a win/win this way. Dr. Hemphill gets to save his neck and back and you get to keep your teeth looking just the way you made them years ago.
7Will All My Dental Work Be Completed At West Hill Family Dental?
Most of your regular dental work will be completed in this office once you’re an established patient. Occasionally, there are some types of treatment that are referred out to specialists in the surrounding area.
8I Just Had A Filling Completed. When Can I Eat Again? And What Can I Expect?
If you had a filling competed by Dr. Hemphill in the last few hours, you were likely numb. Most fillings need anesthesia for most people. If you are currently numb, you should not plan to try and eat for a few hours until your anesthesia wears off and you can feel again. You can expect to have cold sensitivity on the teeth you had the cavities filled for a few weeks. In the months to come, your teeth will become less sensitive and feel more normal.
9Is The Annual Membership Fee Refundable?
No, unfortunately the services we provide are at a significant discount and the Health Savings Account membership fee is not refundable.
10What Happens If I Miss An Appointment?
It will be your responsibility to reschedule. Please see our office policy regarding no-shows and last minute cancellations.
11Can I Add Members to My Account?
Absolutely! Your entire family can join.
12Can I Transfer My Membership to Another Dentist?
Your club membership is solely with our office and as such is non-transferable. If you move to another area, you may cancel your membership at any time.
13How Can I Check On the Status of My Account?
Login to your Member Portal and look under Account Members. You'll see the status of each member above his/her name.
14Can I Change or Update My Billing Information?
Yes! Simply login to your Member Portal and click “Edit Your Payment Method”.
15How Do I Cancel My Membership?
Login to your Member Portal and click the “Remove” button for each member you’d like to cancel.
16If I Cancel, Can I Get a Refund On My Membership?
No. Refunds will not be provided for dues paid under any circumstances, including failure to schedule and maintain appointments.
17How Much Do I Pay to Sign Up For Club Membership?
You’ll pay only the Lifetime Activation fee to join. This fee includes your first month’s membership dues.
18Can I Prepay My Membership Fees?
Memberships are currently month-to-month only.
19What Information is Required for Me to Sign Up For My Club Membership?
An email address for receipts, credit or debit card, full name, address, phone and date of birth.

What Our Patients Say

  • patient-review
    West Hill Family Dental has been serving my entire family for 10 years. They have always been great and treat us like family. I will continue to use them because of the high level of care and comfortable atmosphere.
    Jim Barilla
  • patient-review
    Today was my first visit with West Hill Family dental. The staff was awesome! So warm and welcoming! I felt at home the moment I walked in the door. Melissa (hygienist) was awesome and very sweet. Dr. Hemphill was very personable. I am a nervous Nelly with the dentist but they really helped me feel comfortable.
    Nicole Sousa Ribeiro
  • Jorge Gallo
    "Going to the Dentist," isn't something most folks look forward to. Fortunately, the Team at West Hill Family Dental makes that experience an enjoyable event with a friendly, thoughtful and genuinely concerned approach to both routine care and one-off emergencies. The atmosphere is relaxed and positive; everything from scheduling to changes is accommodated with little fuss and a genuine enthusiasm to see you at the next opportunity. And the overall quality of care, execution and attention to customer needs are unmatched by most practices, and certainly by the cookie-cutter pop-ups that abound elsewhere. Highly recommended, family-oriented and very professional in every aspect of care and delivery - they're definitely on the list of recommendations to new residents and neighbors!
    Jorge Gallo
  • patient-review
    In the past I have had bad experiences with dentist and I have switch many times and I think I have finally found my forever home. Kim and Monica at the front desk are amazing they make sure that if you have any concerns, they will accommodate you in any way they can. They also socialize with you which makes visiting the dentist feel like visiting family. This is by far the best dentist I've ever been to and would recommend them to anyone.
    Ivy M.
  • patient-review
    Dr.Robert Hemphill and his staff are so friendly.I was very nervous to get my treatment done,doctor made me understand and kept me calm.I always walk out happy, feeling I have seen the BEST doctor who took care of my dental treatment.Kinga the dental assistant is so kind and helpful,Kim such a lovely person always smiling and happy,Monica is superb too, she calls and double confirms the appointment so that I don’t forget. Thank you once again.
    Savy Sri

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