FAQ

1What Can I expect on my first visit to West Hill Family Dental?
Having Discomfort: If you are visiting with a specific problem (pain or sensitivity on a particular tooth) then that is exactly what we are going to address that day. Dr. Hemphill or one of his associates will deal with your pain issue immediately and then discuss future dental needs with you another time after your immediate need has been addressed.
No Discomfort: If you are new to West Hill Family Dental and not having any immediate dental need, you will likely be visiting for a cleaning. You will meet with one of our amazing hygienists your first visit and become a patient or record with our office. In addition to your cleaning you will likely have an exam by one of our dentists as well as have some x-rays taken. You will spend some time with Dr. Hemphill or one of his associates discussing any and all dentally related concerns you may have.
2Does West Hill Family Dental accept My Insurance?
If you have any type of PPO plan the answer is Yes. We also accept and participate with Connecticut’s Child Husky Program.
3How Often Should I Have a Dental Cleaning?
At minimum you should have your teeth cleaned by a professional at least twice a year. Under some circumstances you may need to have your teeth cleaned up to 4 times per year. Dr. Hemphill and his staff will discuss the necessary treatment you will need.
4How Often Should I Brush My Teeth?
You should be brushing your teeth twice a day for 2 minutes. Ideally you would be using an electric tooth brush from Oral B or Sonicare as these two types do an amazing job at keeping the plaque on your teeth to a minimum.
5How Often Should I Floss My Teeth?
You should be flossing your teeth at least 2-3 times per week correctly. In our experience many patients “floss” their teeth but they are not performing the technique properly. Dr. Hemphill and his staff will make sure that you have all the tools necessary to take great care of your teeth and gums.
6How is West Hill Family Dental Unique Compared to Other Dental Practices?
We are unique in two major ways. First, we have a strong understanding of what your insurance carrier is going to cover. We take the time to investigate each insurance policy from each family to make sure we have a strong understanding of what is covered and how you can benefit from your policy. Second, and most important, the philosophy of the practice is very preventative in nature. We do our fair share of fillings, crowns and root canals. However, our major focus is to teach you how to stay out of Dr. Hemphill’s treatment room. It’s a win/win this way. Dr. Hemphill gets to save his neck and back and you get to keep your teeth looking just the way you made them years ago.
7Will All My Dental Work Be Completed At West Hill Family Dental?
Most of your regular dental work will be completed in this office once you’re an established patient. Occasionally, there are some types of treatment that are referred out to specialists in the surrounding area.
8I Just Had A Filling Completed. When Can I Eat Again? And What Can I Expect?
If you had a filling competed by Dr. Hemphill in the last few hours, you were likely numb. Most fillings need anesthesia for most people. If you are currently numb, you should not plan to try and eat for a few hours until your anesthesia wears off and you can feel again. You can expect to have cold sensitivity on the teeth you had the cavities filled for a few weeks. In the months to come, your teeth will become less sensitive and feel more normal.
9Is The Annual Membership Fee Refundable?
No, unfortunately the services we provide are at a significant discount and the Health Savings Account membership fee is not refundable.
10What Happens If I Miss An Appointment?
It will be your responsibility to reschedule. Please see our office policy regarding no-shows and last minute cancellations.
11Can I Add Members to My Account?
Absolutely! Your entire family can join.
12Can I Transfer My Membership to Another Dentist?
Your club membership is solely with our office and as such is non-transferable. If you move to another area, you may cancel your membership at any time.
13How Can I Check On the Status of My Account?
Login to your Member Portal and look under Account Members. You'll see the status of each member above his/her name.
14Can I Change or Update My Billing Information?
Yes! Simply login to your Member Portal and click “Edit Your Payment Method”.
15How Do I Cancel My Membership?
Login to your Member Portal and click the “Remove” button for each member you’d like to cancel.
16If I Cancel, Can I Get a Refund On My Membership?
No. Refunds will not be provided for dues paid under any circumstances, including failure to schedule and maintain appointments.
17How Much Do I Pay to Sign Up For Club Membership?
You’ll pay only the Lifetime Activation fee to join. This fee includes your first month’s membership dues.
18Can I Prepay My Membership Fees?
Memberships are currently month-to-month only.
19What Information is Required for Me to Sign Up For My Club Membership?
An email address for receipts, credit or debit card, full name, address, phone and date of birth.

What Our Patients Say

  • patient-review
    West Hill Family Dental has been serving my entire family for 10 years. They have always been great and treat us like family. I will continue to use them because of the high level of care and comfortable atmosphere.
    Jim Barilla
  • patient-review
    Today was my first visit with West Hill Family dental. The staff was awesome! So warm and welcoming! I felt at home the moment I walked in the door. Melissa (hygienist) was awesome and very sweet. Dr. Hemphill was very personable. I am a nervous Nelly with the dentist but they really helped me feel comfortable.
    Nicole Sousa Ribeiro
  • Jorge Gallo
    "Going to the Dentist," isn't something most folks look forward to. Fortunately, the Team at West Hill Family Dental makes that experience an enjoyable event with a friendly, thoughtful and genuinely concerned approach to both routine care and one-off emergencies. The atmosphere is relaxed and positive; everything from scheduling to changes is accommodated with little fuss and a genuine enthusiasm to see you at the next opportunity. And the overall quality of care, execution and attention to customer needs are unmatched by most practices, and certainly by the cookie-cutter pop-ups that abound elsewhere. Highly recommended, family-oriented and very professional in every aspect of care and delivery - they're definitely on the list of recommendations to new residents and neighbors!
    Jorge Gallo
  • patient-review
    In the past I have had bad experiences with dentist and I have switch many times and I think I have finally found my forever home. Kim and Monica at the front desk are amazing they make sure that if you have any concerns, they will accommodate you in any way they can. They also socialize with you which makes visiting the dentist feel like visiting family. This is by far the best dentist I've ever been to and would recommend them to anyone.
    Ivy M.
  • patient-review
    Dr.Robert Hemphill and his staff are so friendly.I was very nervous to get my treatment done,doctor made me understand and kept me calm.I always walk out happy, feeling I have seen the BEST doctor who took care of my dental treatment.Kinga the dental assistant is so kind and helpful,Kim such a lovely person always smiling and happy,Monica is superb too, she calls and double confirms the appointment so that I don’t forget. Thank you once again.
    Savy Sri

Contact Us

Questions? Let us know below. If you're looking to schedule an appointment click here.

 

What West Hill Family Dental Patients Say

5.0

Based on 26 reviews

Loved the doctor & excellent staff! Extremely welcoming. When you walk in you are always greeted with a smile, and the office is very clean and up to date. One of the best dental experiences I have had and I will definitely come back!

D T

Dr. Hemphill really cares about his patients and the staff make you feel so welcome and comfortable. Great choice for a dental practice.

Vicki P.

I do not dread going to the dentist any more, even if I need something more than a cleaning. They are great people, always upbeat, always honest, and very accommodating. I love my visits and appreciate their expertise and care!

Carolyn M.

Great office, very welcoming I was treated like a member of the family. My small problems were taken care of fast and comfortably

Sandy K.

Dr Hemphill and his team are amazing. As a dental provider myself I can't recommend them enough to anyone looking for a great general dentist with a wonderful staff!

Adam C.

Great service and great people. I used to hate going to the Dentist. Very nice and courteous dental staff. Helpful front desk staff who can figure out your dental plan and give you an actual price.

Brandon Z.

Today was my first visit with West Hill Family dental. The staff was awesome! So warm and welcoming! I felt at home the moment I walked in the door. Melissa (hygienist) was awesome and very sweet. Dr. Hemphill was very personable. I am a nervous Nelly with the dentist but they really helped me feel comfortable.

Nicole R.

Great experience getting my first crown. Dr.Hemphill and team are gentle and made everything painless! Definitely would recommend anyone who is looking for a dentist.

Tia L.

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Our Clients Reviews

Dr.Robert Hemphill and his staff are so friendly.I was very nervous to get my treatment done,doctor made me understand and kept me calm.I always walk out happy, feeling I have seen the BEST doctor who took care of my dental treatment.Kinga the dental assistant is so kind and helpful,Kim such a lovely person always smiling and happy,Monica is superb too, she calls and double confirms the appointment so that I don’t forget. Thank you once again.

Savi S.

This is the best dentist office I have ever been too. They are extremely professional, knowledgeable and they truly care about you. Melissa, the hygienist is amazing and Dr. Hemphill always goes above and beyond. The staff at the front desk make you feel right at home and you always receive exceptional customer service. I highly recommend West Hill Family Dental.

Michele M.

The entire staff at West Hill Family Dental is extremely friendly and personable. The hygienists make you feel comfortable and the dentists are thorough yet efficient. I have been going there for 5 years and have never had a negative experience or felt as if they were trying to push dental work I did not need. I would highly recommend West Hill Family Dental to anyone looking for a dentist.

Marco A.

I am a very anxious person who was petrified to go to the dentist but had too because I had pain. The staff was amazing and Dr. Hemphill is obviously extremely skilled and his people skills are second to none. I had a root canal where I felt no pain and I am typing this just 4 hours after my procedure and I feel relief and no pain at all. WOW- if anyone is hesitant as a first time patient don't be. You are welcomed as a part of the family practice and I have no anxiety about my next visit. I have a lot of work to be done but know now there is no better place to go than West Hill. I am so glad I found them.

Steve B.

I am from out of town visiting family in Connecticut this weekend and I had a terrible toothache and didn't know where to turn. Obviously my family dentist is a few hundred miles away and It was a Saturday morning. I asked my uncle who I should call for help. They told me their dentist, Dr. Hemphill, has an emergency number I should try....so I did. Dr. Hemphill was kind enough to drive in and assess the situation. I am out of pain and enjoying the rest of my weekend with my family. Thank you Dr. Hemphill. I can't thank you enough for all your time and help with this tooth situation.

Parag D.

They made changing dentists after 32 years extremely easy, very friendly, and informative, they make you feel welcome as soon as you walk in the door!

Ashley B.

The best dentist ever! Love the water pick! The dental hygienists are wonderful and Dr. Hemphill is a pro at his job. Even makes getting novocaine easy! Even my children enjoy getting their teeth cleaned here.

Meredith

Always a good experience! Everyone is extremely nice and professional!

Joann H.

Just switched my kids to them and they wonderful!! GREAT staff, from front desk to the hygienist to the dentist himself! I am very picky when it comes to this stuff but You know you have the right one when you're kids ASK when they can go back to the dentist! I'd recommend them to anyone!!

Briana B.

As someone who has never been a fan of the dentist, I can honestly say this experience was comforting and painless! I was greeted with a smile at the front desk and exceptional patient care from the hygienist, to the assistant, to Dr. Hemphill himself. Dr. Hemphill walked me through, step by step, explaining what he was doing as his assistant and hygienist comforted me along the way! The entire staff was extremely friendly and personable!

Autumn S.

Best dental practice in CT... I recommend all my family and friends here... Wonderful, friendly staff... Look at our pearly whites...

Melissa F.

Dr Hemphill is easily the best dentist I've ever had. All of the staff are very friendly and caring. If your looking for a dentist in this area pick these people! You wont regret it.

Ashley C.

Dr Hemphill is simply the best! He and his staff are the nicest, kindest, most sincere people I have come across in a long time. He really stepped up to the plate when I had an emergency situation. He came in and opened his doors to me on his day off and not only saved me from a lot of pain and misery but he also saved my tooth!

Scott K.

Dr. Hemphill, or as I like to call him "Dr. H", makes going to the dentist stress free and actually a FUN and comfortable experience. He's a fantastic doctor and a great guy who really cares about his patients. The office is clean and the staff is friendly. They take my insurance and make everything totally affordable. I'm so glad I found Dr. Hemphill!

Shannon R.

Dr.Hemphill and the staff at the West Hill Family Dental showed great caring and understanding during a year long multiple visits required by my difficult dental situation. Dr. Hemphill worked with me to find the best possible plan forward. Changing of the multiple old crowns involved restoring of the decay damaged teeth, performing root canals and building up of the teeth core. With the help of a friendly dental assistant Kinga teeth were repaired and old crowns replaced by the new ones. Vicky always tried to find the best financial plan for the dental services and accommodate my busy schedule when making future appointments. Melissa and Tina did a great job on teeth cleaning. The West Hill Family Dental is a dental office where patients will find professional service while being treated with understanding and as a part of a family.

Bojana N.

Great service, flexible appointments, friendly staff and we are happy so far.

Ram P.

Really great dentist. Been a patient of his since he went into private practice and liked him so much that when he moved his office from Glastonbury to Rocky Hill, my whole family followed him. Not only is he an excellent dentist, the staff is great and appointments are on time. I can't think of enough nice things to say about him.

Mike R.

Great dentist for me and my children!

Zachary M.

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